Getting Started

To perform a firmware upgrade of your codec you need to:

  1. Download the latest firmware to your PC from the GREEN Download button on this page.
  2. Connect your PC to your codec to open the Toolbox web-GUI for your codec.

The web-GUI is used to perform the firmware upgrade from within the Settings panel. (This process has been tested using Chrome and Firefox.)

Update Firmware using the HTML ToolBox Web-GUI:

  1. Disconnect all connections before attempting the firmware upgrade.
  2. Attach an Ethernet cable to the LAN1 port on the codec.
  3. Press the HOME button to return to the Home screen, then tap Settings.
  4. Tap to select Transport Interfaces and then tap LAN1 or LAN2.
  5. Tap to select Network Settings and view the IP address in your codec.
  6. Ensure your PC is connected to the same LAN.
  7. Open your web browser and type the IP address of your codec into the address bar of your browser, e.g. http://192.168.0.xxx (the last digits are the private address details unique to your codec over a private LAN).
  8. Refresh the browser and the web-GUI application should launch automatically.
  9. When you open the Toolbox web-GUI an authentication dialog prompts you to enter a password to login. The first time you log in you can enter the default setting “password” and click the OK button.
  10. Click the Settings button at the top of the web-GUI screen if the Settings panel is not displayed.
  11. Click Firmware.
  12. Click Update from a selected file and click the Select File button.
  13. Select the .bin file you have downloaded to perform the upgrade and click Open.
  14. Press the Update Firmware button to commence the upgrade.

We recommend clearing your browser cache after the upgrade is complete when using the HTML5 Toolbox web-browser GUI to control codec functions. The short cuts for this are:

  • Google Chrome: shift+Ctrl+delete
  • Mozilla Firefox: Ctrl+shift+delete
  • Internet Explorer: Ctrl+shift+delete
  • Safari: Ctrl+alt+e

Updating Using an SD Card (ViA, Bridge-IT, Gateway and Gateway 4 codecs) or a USB Stick (Genie, Merlin): requires firmware v2.16.xx or higher


  1. Insert an SD card with the latest firmware into the SD card slot on the rear panel of the codec.
  2. Press the HOME button to return to the Home screen, then tap Settings.
  3. Swipe up and tap to expand the About & Firmware menu, then tap Firmware. Note: A single partition FAT32 formatted SD card must be used.
  4. Navigate to the firmware file on the SD card, then press the OK button.
  5. Tap to confirm and commence the firmware upgrade. Update progress is displayed. IMPORTANT: The codec will reboot automatically after the firmware upgrade. DO NOT remove power or reboot the codec before the update has completed and the codec has rebooted itself.