It may be necessary to add a custom access point number (APN) profile if a USB modem or cellular module does not connect to a cellular network. Often this is necessary when you are using different SIM cards in an unlocked USB modem. E.g. When using SIM cards from various carriers in different countries. It may also be necessary to enter a SIM PIN unlock code.

Up to 10 custom access point profiles can be added to the codec. Before configuring the custom access point you need to obtain the access point details from the cellular network provider; this is normally found on their website. Usually a Telco will list internet and MMS APN information and you need to enter the internet APN details in the codec, as well as the correct authentication type.

Entering a SIM PIN Unlock Code

  1. Press the HOME button to return to the Home screen, then tap Settings.
    Tap to select Transport Interfaces and then Cellular.
  2. Tap to select the device you are configuring.
  3. Tap to select SIM PIN.
  4. Enter the SIM PIN and tap Done.
  5. Tap Save in the top right-hand corner of the TOUCH SCREEN to apply new settings.

Add a Custom APN Profile

  1. Press the HOME button to return to the Home screen, then tap Settings.
  2. Tap to select Transport Interfaces and then Cellular.
  3. Tap Profiles to add a new APN profile.
  4. Tap to configure a profile with the custom APN settings.
  5. Tap Name to name the profile and then tap to enter each access point setting.
  6. Tap Save in the top right-hand corner of the TOUCH SCREEN when all settings are entered.

Select a Custom USB Modem Profile (APN)

  1. After adding the custom profile and APN, tap to select the interface you want to configure. (Navigate to Home screen > Settings > Cellular > Select a modem or module).
  2. Tap to toggle the On/Off button for Enable Data and Overwrite APN to enable these settings.
  3. Tap to select the APN profile you want to apply to the USB modem, or tap Done to keep the existing setting.
  4. Tap Save in the top right-hand corner of the TOUCH SCREEN to apply all settings.
  5. The USB modem should connect to the network.