Your old recordings have not been lost.
When updating Report-IT Enterprise on Android from version 2.8.238 or older, the directory for your recordings is changed. This update is a requirement for compatibility with Android 11, which has had recent security enhancements.
If you have recordings made before this update, when you try to select them in “manage reports” you will get the following error message:
“Error opening report. Report could not be found. Select ‘OK’ to find the file to relink.”
When you select ‘ok’ Android will open a native file explorer to navigate the file system. You can find your old recordings in the root ‘Internal Storage’ directory > Tieline folder. Please note that Android “Internal Storage” may have a different file path between devices.
If you have previously selected a custom location by going to Settings > Audio > Audio Storage Location, the recordings will instead be in that location. To continue using a custom location, you will need to re-select the location to give Report-IT the required permission.
About this update:
The new ‘default’ folder stores recordings in a location that is encrypted and an inaccessible by other apps when running Android 10+.
Please note that setting the audio storage location to somewhere else will make the recordings accessible to other apps with permission to view that folder as well.