Tieline Help Desk

When using the Report-IT Enterprise app on an iOS or Android device you may see the error message “valid codec address not specified”. This is usually caused by one of the following two reasons:

1. A user has logged in but the system administrator has not granted access to any codecs for that user.

Solution:
To resolve this issue the system administrator needs to use the Tieserver Console app or TieServer Management Console to add “Authorized Codecs” to the Report-IT Enterprise user account and select a “Default Codec” as required.

2. “Valid codec address not specified” may also be displayed if you have logged into Report-IT as an administrator and have either not authorized any codecs for the administrator account, or have not configured an IP address/hostname for a codec.

 Solution:

To resolve this issue the system administrator needs to use the Tieserver Console app or TieServer Management Console to add “Authorized Codecs” to the administrator account, or configure IP address/hostname settings for the codec/s.