What is Live Time?
Report-IT makes use of the same sophisticated and advanced technologies found in Tieline’s range of professional IP audio codecs. To access this technology and perform live broadcasts with Report-IT Live, customers can purchase Live Time according to their requirements. There are 2 options for the purchase of Live Time:
- A pre-paid approach whereby customers can purchase additional hours of live broadcast time as required.
- Upgrade to Report-IT Live Professional (from within the Report-IT application) that provides unlimited Live Time.
The Report-IT Live application comes with two hours of complimentary Live Time (registration required).
How are Live Time Purchases Billed?
As with the initial purchase of Report-IT, additional Live Time is handled and billed by the Apple iTunes Store. Tieline Technology serves no part in these transactions other than to provide the functionality for the services purchased within Report-IT.
Billing for Live Time purchases is associated with the iTunes account used to purchase Report-IT. Please see the iTunes Store terms and conditions for further information.
How do I know how much live time I have and how do I get more?
When using Pre-Paid Live Time, Report-IT provides indicators on different screens to display how much Live Time is remaining and links for purchasing more Live Time.
The Report Live screen Statistics page displays a Live Time Left field. This indicates how much Live Time is remaining and will update automatically while Live Time is being consumed.
Live Time can be purchased by either pressing the button on the Report Live screen (with the clock and $ symbols), or navigating to the Purchase Live Time screen from the Configuration screen.
Multiple hours of Pre-Paid Live Time can be purchased using the Hours field on the screen. (Note: all prices are subject to change at any time). The Purchase Live Time screen will show a Report Live button in place of the Configuration button when invoked from the Report Live statistics screen. Press to return to your live report at any time.
When the Purchase button is pressed, Report-IT will contact the iTunes App Store to begin the purchase transaction. From this point, the dialogs shown (including any iTunes account usernames/passwords) are provided by the iTunes store and a confirmation dialog will be shown before the transaction is complete. It is important to read any dialogs that appear carefully.
Upon the successful completion of the purchase transaction, the purchased live time will be added to any existing live time.
Does Pre-paid Live Time Expire?
Unlike pre-paid cell phone plans, Pre-Paid Live Time does NOT expire if it is not used within a set period of time. However, there are circumstances in which Pre-Paid Live Time can be extinguished by means other than using it for live connections.
Pre-Paid Live Time is purchased via an In-Application purchase from the iTunes App Store. The iTunes store considers Live-Time hourly purchases as a consumable item, which means that once hours are purchased and downloaded to your iPhone, they cannot be re-downloaded free of charge and re-used again. If you delete Report-IT from your iPhone and do not have it backed up in iTunes from where it can be restored, your Pre-Paid Live Time is extinguished.
This is also important to remember in the event that you purchase a new iPhone or iPod touch to replace an existing one. Apple’s standard iPhone App EULA specifically states that consumables like Pre-Paid Live Time are not transferable between devices. As such, you cannot transfer your Live Time to a new iPhone or iPod touch. This is a restriction placed on iPhone Apps by Apple Inc. and not Tieline and Tieline has no course to reinstate Pre-Paid Live Time in such circumstances.
What happens to Pre-Paid Live Time when I upgrade to Report-IT Live Professional?
When the Report-IT Live Professional upgrade is purchased the screens in Report-IT Live no longer refer to Live Time. This is because once Unlimited Live Time is available as part of the upgrade, any reference to, or indications of Live Time are irrelevant and serve no purpose.
Any remaining Pre-Paid Live Time is effectively extinguished because unlimited time has been purchased. Tieline does not provide any refund for unused Pre-Paid Live Time when Report-IT Live Professional is purchased. See iTunes Store Terms and Conditions relating to In-App Purchases for further information.