In Tieline codecs it is possible to add user agents to the User Agent Block List to deny them access to a codec. Some codec manufacturers, e.g. Comrex, allow calls based on ‘User Agent’ identification. Therefore, it may be necessary to enter a Report-IT user agent into Comrex and other non-Tieline codecs to allow a successful connection.

The User Agent for SIP Report-IT Enterprise calls is: Tieline Report-IT EE (x.x.x_xxxx)

Notes:

  • “EE” is used for Report-IT Enterprise; “SIP” is used for Report-IT SIP.
  • For Report-IT Enterprise use “EE” for both iOS and Android.
  • x.x.x is the Report-IT software version number and xxxx is the software build number.