DNS and the Cloud Codec Controller (CCC)
If a codec has a statically configured IP address, ensure that the DNS Server settings are also configured. This is necessary because the codec must be able to resolve with Tieline’s various CCC servers in order to be able to contact them.
When using the Toolbox HTML5 Web-GUI to configure DNS network settings:
- Select Transport and then Network to open the Network panel.
- Select the DNS tab to enter details into the DNS Addresses fields as required.
- Ensure that the Specify DNS Settings check-box is enabled. Note: This will ensure the DNS servers are used.
- It is also necessary to verify that time/date is correctly set on the codec. In the Toolbox Web-GUI select Settings and then Date & Time to open the Date & Time panel. Ensure that the codec is displaying a valid time setting.
Note: These settings can also be configured using the front panel of the codec.
Where can I find my DNS settings?
DNS settings for static public IP addresses can be sourced from your internet provider/Telco. Sometimes the Gateway setting in the TCP/IP tab in the Network panel will work as the DNS Address to enter.
Another common scenario encountered is that static DNS settings are configured to override DHCP settings when they are not compatible with the network being used. When using DHCP IP settings ensure the Specify DNS Settings check-box is disabled in the Network panel.
Important Note on Ports:
If Report-IT is working as expected within the Cloud Codec Controller, i.e. Report-IT users are “online,” then it is unlikely that there are any firewall/computer issues, because the Report-IT application can connect and interact with Tieline’s servers.