Tieline Help Desk

Report-IT Enterprise 1

• How do I get started with Report-IT Enterprise?

Cloud Codec Controller 1

• How do I get started with the Public Internet version of the CCC?

TieLink 1

• Process to get started with TieLink

TieServer console 2

• How do I get started with Report-IT Enterprise using TieServer console?
• Using the TieServer Webstart Version as a Java Workaround

General FAQs 13

• How can I connect to other manufacturers codecs?
• MIB Files for SNMP Configuration
• Tips for connecting over wired and wireless IP connections
• How do I program FEC in my IP codec?
• How can I avoid drop-outs over IP connections?

View all 13

ViA 12

• ViA: What USB Modems are supported
• ViA: Connecting to a Wi-Fi Access Point
• ViA: Connecting over Cellular using USB AIR cards (USB Modems)
• ViA: Adding Access Points and a SIM Pin
• ViA: How do I create playlists and use file playback?

View all 12

Gateway and Gateway 4 2

• Gateway/Gateway 4: Troubleshooting tips for AES67 AOIP Streaming
• Gateway/Gateway 4: Upgrading Firmware

Bridge-IT & Bridge-IT XTRA 5

• Bridge-IT: How do I upgrade my codecs v2.xx.xx firmware?
• Upgrading Bridge-IT codecs from v1.xx.xx firmware to v2.xx.xx firmware
• Bridge-IT Java Web GUI Workaround for Browser Issues
• Bridge-IT: Installing software license files
• Bridge-IT:Install USB Ethernet Driver on Windows

Report-IT Enterprise 13

• Report-IT EE: "Error opening report. Report could not be found. Select 'OK' to find the file to relink."
• Report-IT EE:Minimum supported OS for Android and IOS
• Report-IT EE: My Registration expired how do I renew?
• How do I configure Report-IT Enterprise user accounts?
• Report-IT EE: Echo cancellation in Android Smartphones

View all 13

Report-IT Live 7

• How to troubleshoot artifacts and drop-outs in Report-IT Live for iPhone
• Transfer, Download and Install Report-IT Live on a new iPhone or iOS Device
• Upgrading to Report-IT Live Professional
• What is Live Time and how does it work in Report-IT Live?
• Report-IT Live: Under what conditions does Pre-Paid live time get consumed?

View all 7

Cloud Codec Controller 10

• Cloud Codec Controller: Do I need a TieServer Domain to use the Private Network version?
• Cloud Codec Controller: System, network and codec pre-requisites for Installation
• Cloud Codec Controller: Configuring codec DNS settings for the
• Cloud Codec Controller: How to manage floating codec client licenses in the public internet version
• Cloud Codec Controller: Why can't I see some of my codecs in my public internet domain?

View all 10

TieLink Traversal Server 11

• How does TieServer work with TieLink, the Cloud Codec Controller and Report-IT Enterprise?
• How do I log into TieLink?
• TieLink: Helpful hints on connection issues
• Why isn't my codec 'available' within TieLink?
• TieLink: What are the reasons why audio streams appear offline?

View all 11

TieServer Console 4

• TieServer Console: How do I configure Report-IT Enterprise user accounts?
• TieServer Console: How do I add a codec to my Report-IT Enterprise Account?
• TieServer Console: Error message "Valid codec address not specified"
• Changing the Admin Passwords for the TieServer console and circumventing Java issues

Merlin and Genie range 5

• supported USB Wi-Fi dongles for Merlin and Genie
• How do I connect 6 simultaneous Report-IT connections to Merlin PLUS?
• where can I download the Razor setup tool?
• How do I upgrade my codec's Firmware
• G5 USB Recovery Method

G3 (Commander/i-Mix) 11

• G3: Watch the video and learn how to create a cellular IP connection
• G3: Troubleshoot cellular wireless connection issues
• G3: How to determine current Firmware version?
• How to upgrade the Firmware on my Commander or i-Mix G3?
• How to determine the ToolBox version on my Commander or i-Mix G3?

View all 11